Something not working? Ask a person.

How do I add the widget?

The widget is the whole point of Gratio: it shows your moment without you opening anything. There are three places to put it.

On the lock screen

1. Wake your iPhone and stay on the lock screen — don’t swipe up. Touch and hold an empty part of the screen until Customise appears at the bottom.
2. Tap Customise, then Lock Screen.
3. Tap the row just below the time — that is the widget area.
4. Find Gratio in the list, tap it, then tap the widget. It drops into place. Tap outside the list (or the X) to close it.
5. Tap Done at the top right, then tap the lock screen once more to confirm.

On the home screen

1. Touch and hold an empty spot on your home screen until the icons start to jiggle.
2. Tap Edit at the top left, then Add Widget. On iOS 17 it is a plus sign instead.
3. Search for Gratio, pick a size and tap Add Widget.
4. Tap Done.

In StandBy

1. Put your iPhone on its side while it is charging. StandBy appears.
2. Touch and hold one of the two widget columns until it lifts.
3. Tap the plus sign at the top left, find Gratio and tap Add Widget.

The lock-screen widget is free. Home-screen and StandBy widgets are part of Gratio Premium.

I’m not getting my daily notification.

Two switches have to be on: one in Gratio, one in iOS.

1. Open Gratio, tap the gear at the top right and check that Daily notification is on. The time next to it is when the moment arrives.
2. Open the iPhone Settings app, scroll to Gratio (on iOS 18 and later it is under Apps), tap Notifications and make sure Allow Notifications is on.

If both are on and the notification still doesn’t show at the chosen time, a Focus mode (such as Sleep or Do Not Disturb) or a Scheduled Summary may be holding it back. You’ll find those under Settings → Focus and Settings → Notifications → Scheduled Summary. Either add Gratio to the allowed apps, or choose a time when the Focus is off.

The notification is the moment itself, so you can read it without opening the app. If you miss a day, Gratio simply stays quiet.

I paid, but Premium isn’t showing.

Open Gratio, tap the gear at the top right, tap Gratio Premium and then Restore purchase at the bottom of that screen.

That asks Apple which purchases belong to the Apple Account on this phone, and turns Premium on if it finds one. It’s the thing to do after a new phone, after reinstalling the app or when Premium was bought by someone in your family group.

For Family Sharing, the person who bought Premium needs sharing turned on for their purchases: Apple explains how in this support article. Everyone also has to be signed in with their own Apple Account.

Still nothing? Email us at [email protected]. It helps if you mention whether you chose the yearly or the lifetime option, and roughly when.

How do I cancel?

Subscriptions are managed by Apple, not by us — which means we can’t cancel for you, but it also means it takes about thirty seconds and nobody will try to talk you out of it.

1. Open the iPhone Settings app and tap your name at the top.
2. Tap Subscriptions.
3. Tap Gratio, then Cancel Subscription.

You keep Premium until the end of the period you’ve already paid for. If you cancel during the free trial, at least a day before it ends, you won’t be charged at all. Apple describes the same steps, with pictures, in its help article.

The lifetime option isn’t a subscription, so there is nothing to cancel. Refunds for any App Store purchase go through Apple: how to request one.

Whatever you decide, the daily moment stays free.

Can I change the language of the moments?

Yes, and it doesn’t have to match your phone’s language. Open Gratio, tap the gear at the top right and, under Language, choose Dutch, English, French, German or Spanish. The moments, the widget, the notification and the app itself all switch.

Each language has its own moments, written by native speakers — not translations of one another. So switching languages really does give you a different set.

Where are my saved moments?

Under each moment there is a heart. Tap it and the moment is kept. The icon at the top right of the moment screen (a heart in a square, next to the gear) opens everything you have saved, newest first. From there you can share a moment as a card, or tap the heart again to let it go.

Do I lose my moments if I change phones?

Honest answer: they don’t travel by themselves. Everything is stored on the phone — there is no account and no copy in the cloud, which is also why nobody but you can read them.

What does carry them over is a normal iPhone backup. If you set up your new phone from an iCloud backup, or from a backup made on a Mac, Gratio’s settings and saved moments come along with the rest of your apps. Premium comes along too; if it doesn’t show, use Restore purchase as described above.

Do you have an Android version?

No, and there are no plans for one at the moment. Gratio is built around iPhone widgets and the lock screen; that is where it belongs for now.